On this page
- Information we collect
- How we collect information
- How we use your information
- Photographs taken during a service
- When we share information
- Website services and overseas providers
- Cookies and analytics
- Marketing
- Storage, security and retention
- Accessing and correcting your information
- Questions and complaints
- Changes to this policy
- Contact us
Apex Commercial Exhaust Pty Ltd (“Apex”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you use our website at apexcommercialexhaust.com.au, contact us, or use our commercial kitchen exhaust cleaning services in Melbourne and Victoria.
We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
We only collect information that is reasonably needed to respond to you and to provide our services. This may include:
- Enquiry and quote details: your full name, business name, contact number, email address, business type, kitchen location or suburb, number of canopies, the service you need, your preferred cleaning date and any other information you choose to include.
- Service details: site contact names, site access arrangements, notes about your kitchen exhaust system, and before-and-after photographs of exhaust equipment taken during a service.
- Business and billing details: information needed to prepare quotes, invoices and service records.
- Website technical information: like most websites, our hosting and service providers may automatically record technical information such as your IP address, browser type, device type and the pages you visit.
Please do not send us sensitive information (such as health information) through our website. We do not need it to provide our services.
2. How we collect information
We collect personal information directly from you when you complete our quote form, call or email us, speak with us on site, or otherwise deal with us. We may also receive information from a person authorised to act for your business, such as a venue manager or facilities manager.
3. How we use your information
We use personal information to:
- respond to enquiries and prepare quotations;
- schedule, plan and carry out kitchen exhaust cleaning and related services;
- prepare service summaries, photographic documentation and maintenance recommendations;
- issue invoices, manage accounts and keep business records;
- contact you about your service, bookings or enquiry;
- meet our legal, insurance and record-keeping obligations; and
- maintain and improve our website and services.
We do not use your personal information for unrelated purposes without your consent, unless the law allows or requires it.
4. Photographs taken during a service
Before-and-after photographs focus on kitchen exhaust equipment such as canopies, filters, ductwork and exhaust fans. We aim to avoid photographing people, customers or personal information.
We use these photographs for your service documentation. We only use photographs from your premises in our marketing, such as on this website or social media, if you have agreed, and we remove business names and other identifying details where practical.
5. When we share information
We do not sell or rent your personal information. We may share it with:
- service providers who help us run our business, such as website hosting, form-handling, email, accounting and file-storage providers;
- contractors or technicians engaged to help carry out your job;
- our professional advisers and insurers, where reasonably necessary; and
- government bodies or other parties where we are required or authorised by law to do so, or where you have consented.
6. Website services and overseas providers
Our website uses third-party services to operate, which may include website hosting, form handling and email delivery, web fonts and content delivery networks for icons and images. When you visit the website or submit the quote form, these providers may receive technical information such as your IP address, and form submissions are delivered to us by email.
Some of these providers may store or process information outside Australia, including in the United States. Where we use overseas providers, we take reasonable steps to choose reputable services.
7. Cookies and analytics
Our website does not currently use advertising cookies. Third-party services used by the website (such as form handling and spam protection) may use their own cookies or similar technologies to work properly. If we add analytics or other tracking tools in future, we will update this Privacy Policy.
You can set your browser to block or delete cookies. Some website features may not work correctly if cookies are blocked.
8. Marketing
We do not send marketing emails or messages unless you have asked for them or agreed to receive them. You can ask us to stop at any time by contacting us.
9. Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including password-protected accounts and devices. No method of sending or storing information over the internet is completely secure.
We keep personal information for as long as it is needed for the purposes described in this policy and to meet our legal and record-keeping obligations. After that, we take reasonable steps to delete or de-identify it.
10. Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable period and may need to confirm your identity first.
11. Questions and complaints
If you have a question or complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page, with the date it was last updated.
13. Contact us
58 Oakes Avenue, Clayton South VIC 3169
Phone: 0422 111 579
Email: apexcommercialexhaust@gmail.com
You can also send an enquiry through our contact page or read our terms and conditions.